Refund and Cancellation Policy
Prateeksha Web Design believes in complete customer satisfaction. That is why we have prepared and adopted this Refund and Cancellation Policy in case you are not satisfied with your purchase from us.
In case you have any questions about any of the provisions contained herein, please feel free to write in to us at
We take great pride in all our services. However, sometimes, despite our best efforts or due to any other reason, there may be some cases of dissatisfied clients.
- In case of a Contract: In case a contract is signed between Pratreeskha and the client, the refund terms are clearly stipulated therein and all the refunds shall be governed by such terms.
- No Contract: In case no contract is signed among Prateeskha and the client, the refund shall be governed by the following terms:
- If request made within 15 days from start of the project with justified reasons (e.g., dissatisfaction from the job), full advance payment as received from the client shall be refunded.
- In case the client has approved the mockup design and an advance payment has already been paid, then there shall be NO REFUND of advance payment.
- In case the client has opted for programming services, the client will be billed $20 USD per hour and the balance will be refunded.
- All refunds shall take a maximum of 15 days for processing. The mode of refund shall either be a direct deposit in your bank account or Account Credits. In case of payment by credit card, the refund shall be issued to the original credit card used to make payment.
- No Refunds: No request for refund shall be entertained in the following cases:
- Custom Software: Administrative fees, Installation fees, Dedicated servers.
- Taxes: In case we are charged any non-refundable tax on the payment claimed as refund, such non-refundable amount shall be refunded from the actual refund amount.
You may cancel an order placed with us subject to the following terms and conditions:
- No cancellation requests shall be entertained for the services that have been offered as promotional scheme. Such schemes are for limited period only and hence, no cancellation request can be entertained under any conditions.
- Prateeskha may cancel any order at any time with or without assigning any reason to anyone. In all such case, Prateeskha shall cancel and refund the amount paid to it by the client till the date of such cancellation.
- You may cancel your order any time and such requests shall be subject to the Refund Policy stated hereinabove.
- Do cancellation of Domain Name order after registered.